How to Fix Error 35 iTunes


When iTunes tries to download music, several errors can occur, including “-5000″ and “-35″, if permissions are incorrect for the iTunes Music folder, one of the folders inside it, or the folder does not exist or a broken alias exists in its place.

One of the following alerts appears:

“Unable to Check for Purchased Music because an error occurred (-5000 error).”

“Error (-35)”

“There was an error in the iTunes Store. Please try again later.”

These can happen when you try to download songs purchased from the iTunes Store.

This can happen with iTunes in Mac OS X



First, verify that the iTunes Music folder exists. If the folder does not exist, see “iTunes: Moving your iTunes Music folder for steps to create a new folder. If there is an alias in place of the folder, verify that the alias works properly.

Correct the permissions for the iTunes Music folder. This folder is usually located in the iTunes folder in the Music folder (~/Music/iTunes/iTunes Music).

Use the Finder

  1. Log in using an administrator account.
  2. Locate your iTunes Music folder. If you are not sure where your iTunes Music folder is located, launch iTunes, open Preferences from the iTunes Menu and click Advanced. This will show you where the iTunes Music Folder is located.
  3. Select the iTunes Music folder.
  4. From the File menu, choose Get Info.
  5. Click the disclosure triangle to open the Ownership and Permissions section of the Info window.
  6. Set the permissions as follows (you may be prompted to enter an administrator account password):
    • Owner: access Read & Write
    • Group: access Read Only
    • Others: access Read Only
  7. Click the “Apply to enclosed items” button.
  8. Close the Get Info window.

Advanced: Use Terminal

  1. Open Terminal (/Applications/Utilities). Warning: This step involves modifying permission settings by entering commands in the Terminal application. Users unfamiliar with Terminal and UNIX-like environments should proceed with caution. The entry of incorrect commands may result in data loss or unusable system software. Improper alteration of permissions can result in reduced system security or exposure of private data.
  2. Type the following command followed by a space:
    • sudo chmod -R 700 (Do not press Return until after the next step.)
  3. Drag the iTunes Music folder’s icon into the Terminal window to automatically enter the file’s pathname. The result should be similar to this:
    • sudo chmod -R 700 /Users/[username]/Music/iTunes/iTunes Music
  4. Press Return.
  5. Enter your administrator account password when prompted, then press Return.
  6. Quit Terminal

See “Mac OS X: Troubleshooting Permissions Issues” for more information.

If correcting the permissions for the iTunes Music folder does not resolve the issue, check the permissions of the folder for the artist whose song(s) you tried to purchase. Artist folders are located in the iTunes Music folder.

In some cases, you may need to create a new iTunes Music folder. See “iTunes: Moving your iTunes Music folder” for instructions.

Note: This issue may recur when sharing a single iTunes Music folder among multiple users.

Additional Information

301748: iTunes: Moving your iTunes Music folder
93035: Purchased Music Does Not Play

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